Please review this Agreement before completing your booking and payment.
LimCare Medical & Mobility Transportation ("LimCare") provides scheduled non-emergency transportation. LimCare is not an ambulance, emergency medical service, home health service, or medical treatment provider. Transportation is subject to availability and safe operating conditions.
If an emergency occurs before or during transportation, emergency services may be contacted. LimCare transportation is not a substitute for calling 911 when emergency medical care is needed.
Submitting a ride request does not guarantee a reservation. LimCare will review availability, trip details, mobility needs, and the applicable trip quote. The passenger or responsible party must review and accept this Agreement before payment. A reservation is confirmed only after LimCare confirms availability, the applicable terms have been accepted, and required payment has been received.
The passenger or responsible party agrees to provide accurate pickup and destination addresses, contact information, appointment time, mobility status, wheelchair information, accessibility conditions, companions, equipment, and other information reasonably necessary to coordinate transportation safely. Changes that may affect the trip must be communicated to LimCare as soon as possible.
Passengers must follow reasonable transportation safety instructions, including use of available seat belts and wheelchair securement systems when applicable. Wheelchairs and mobility devices must be suitable for safe transport using the vehicle and securement equipment available. LimCare may delay, decline, or discontinue transportation when the ride cannot be provided safely.
Pricing is not published in this Agreement. LimCare will provide the passenger or responsible party with a separate trip-specific quote before payment. The quote may reflect transportation type, loaded mileage, waiting service, additional stops, after-hours or weekend service, holidays, special requests, and approved changes. Acceptance of the quote authorizes the stated charges for that reservation.
Full payment is required to confirm a private-pay reservation unless LimCare has approved another billing arrangement. Payment instructions are provided after availability, trip details, the trip quote, and this Agreement have been reviewed. Payment should not be submitted until the passenger or responsible party has reviewed and accepted the applicable transportation terms and quoted charges.
Cancellation and no-show charges may apply according to LimCare's current policy and the terms disclosed with the trip quote or booking confirmation. Any applicable cancellation or no-show charge will not exceed the amount disclosed before the reservation is confirmed. LimCare may consider exceptions for unexpected circumstances at its discretion. Refund processing time may depend on the payment method or processor.
Waiting service must be requested when booking and is subject to driver availability. Any applicable waiting charge will be disclosed with the trip quote or approved before it is added. LimCare will make reasonable efforts to provide timely transportation; however, pickup and arrival times may be affected by traffic, weather, road conditions, facility delays, passenger readiness, prior-trip delays, or other circumstances outside LimCare's reasonable control.
The passenger should be ready at the agreed pickup time and have any necessary personal items, mobility devices, medications, identification, or facility paperwork prepared. LimCare provides transportation-related assistance within the scope of its service but does not provide medical monitoring, medication administration, lifting that cannot be performed safely, or emergency medical care.
Companions may ride when approved during booking and when seating and safety requirements allow. Passengers and companions are responsible for their personal belongings. LimCare should be notified promptly if an item is believed to have been left in the vehicle.
The passenger or responsible party authorizes LimCare to contact the passenger, responsible party, booking contact, facility contact, or emergency contact when reasonably necessary to coordinate the ride, address a transportation concern, or respond to an unexpected situation.
If a passenger or responsible party is unable to sign electronically, LimCare may review this Agreement and the trip-specific quote by phone or in person before collecting payment. LimCare may then obtain a paper Transportation Agreement & Acknowledgment signature before transportation begins. The paper acknowledgment will be retained with the trip record.
This Agreement may remain on file for future LimCare rides unless replaced or updated. Each ride remains subject to availability, the price quoted for that trip, and LimCare's current policies. Passengers or responsible parties should notify LimCare when contact, mobility, payment, or transportation information changes.
LimCare may update its rates or transportation policies from time to time. For future rides, the current trip quote and applicable terms will be provided or made available before the reservation is confirmed. A previously signed Agreement does not guarantee that future trip pricing will remain unchanged.
By signing or electronically accepting this Agreement, I confirm that I have reviewed the transportation terms, the separate trip-specific quote and applicable charges, payment requirements, and cancellation/no-show policy. I had an opportunity to ask questions and agree to the terms applicable to LimCare transportation. I understand that LimCare provides non-emergency transportation only.
For non-emergency transportation use. This agreement should be reviewed periodically and may be updated to reflect LimCare's current operations, insurance requirements, or applicable law.